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Visuals/Privacy policy
As a supporter of an individual's right to privacy, ACIDGFX is committed to ensuring that your personal details are held confidential. All your order-and related personal details are held securely with ourselves and/or our online commerce company. Your card details are not stored once the transaction has been made and we do not pass on any personal information to anyone for marketing (or any other) purposes.

Security
When purchasing online from us we use a secure server to process payments to ensure security for both parties. In addition, your basket is digitally signed by our checkout system to ensure it is not tampered with on the way to or from our merchant services provider.

Payments
We try to give you a few options to pay so the shop has more than one checkout option. We accept credit and debit cards in Pounds Sterling via The Worldpay Checkout. We also accept Pounds Sterling, Euros and US Dollars via the PayPal checkout. Sorry, no cheques or bank transfers. You do not need to be a PayPal member to pay using the PayPal checkout.

Customer service
You can contact ACIDGFX on the telephone between 2pm and 6pm Monday to Friday on 07970 551923 (please leave a message) or you can email us using the contact form and we will deal with your enquiry as swiftly as possible.

Credit card processing
We reserve the right to refund (in full) any purchase at our discretion without further explanation based on the advice of our merchant services provider (Worldpay).

Refunds
We take every measure to make sure that the products we sell are of the very highest standard. If however, you are not completey satisfied with your purchase then please contact us within 7 days of purchase and we will refund your money in full.

Cancellations
If you decide to cancel an order you have 7 days after you recieve your goods to return them to us for a full refund. If you decide to cancel your order before it has been despatched please contact us to arrange a refund.  If you cancel an order other than for faulty/incorrect goods then you will be responsible for the cost of returning the goods and they must be returned intact and unopened.

Delivery
Once you have placed an order with us it will be dispatched as soon as possible. Normally we aim to dispatch orders on the same working day but that isn't always possible so please allow up to 2-3 days. Delivery will be made in accordance with the delivery type you select. All purchases must be made in pound sterling.

Replacements
If you would like a replacement of your purchase please contact us to see if this is possible.

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